Shipping Policy:-------
1-Shipping Destinations: We ship to all over the world.
2-Shipping Methods: We offer a variety of shipping options to meet your needs. We primarily use DHL,UPS, and FedEx to ship our products. You can choose from standard shipping, expedited shipping, or 3-overnight shipping. Please note that shipping times may vary depending on your location and the shipping method you choose.
4-Shipping Costs: Shipping costs will be calculated at checkout based on the weight of your order and the shipping method you choose. We offer free standard shipping on all orders over $1000.
5-Order Processing: Orders for in-stock items are processed and dispatched promptly. Orders placed on weekends or holidays will be processed on the next business day.
6-Delivery Times: Delivery times vary depending on your location and the shipping method you choose. In-stock items are delivered within 4-5 working days. Delivery time for non-stock items depends on the items ordered.
7-Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.
8-Shipping Restrictions: Some products may have shipping restrictions due to their size, weight, or other factors. If a product cannot be shipped to your location, you will be notified during the checkout process.
9-Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to locate your package or file a claim for damages. Please note that it may take several days to process a claim and receive a refund or replacement.
Shipping Information:------
1) DELIVERY TIMESCALE;
All orders received through GulmaherSurgico website are processed and, if the stock is available, delivered within 4-5 working days of receiving the order. Therefore, your ordered products will have to go through a production process, and the production period depends on the items and quantity ordered.
2) LOST PACKAGE;
On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and the goods do not arrive, please contact your nearest relevant courrier office to check that no goods are being held. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and thus you will be unable to claim any loss from Gulmaher Surgico.
3) TRACK AN ORDER;
For all your orders simply retrieve your tracking number from your account and then visit the relevant Courrier Website and track the order using their functionality.