Any return must be assigned an RAN (Return Authorization Number) before it can be processed. Please contact a Customer Service Representative for return authorization. Returned merchandise will not be processed without an RAN#.
Customers have 30 days from date of purchase to return an item for full credit.
•Item must be in unused condition and in the original packaging Or unopened. Sterilized, taped, modified or abused
items cannot be returned or refund for credit.
•Customer is responsible for returning item(s) to Gulmaher. Gumaher will issue merchandise return labels if the return is a result of Gulmaher's mishandling (shipping error, etc.).
•Credit will be applied to original method of payment for the order.
After 30 days the following restocking fees apply:
•After 30 days 25% restocking fee
•After 45 days 50% restocking fee
No returns accepted after 60 days.
The following types of merchandise cannot be accepted for Refund / return:
A.Custom Made Instruments
B.Special Orders / Discounted invoice Products.
C.Discontinued Products
D.Implants or Sterile Products Not in Original Unopened Package
E.Merchandise Held Longer Than 60 Days
In the event of a defective product, product must be reported to Gulmaher Surgico within 10 days of receipt of goods or claim will not be honored.
Please contact a Gulmaher Customer Service Representative with any questions. Thank you.