Shipping & Privacy Policy

Shipping Policy:

1-Shipping Destinations: We ship to all over the world.

2-Shipping Methods: We offer a variety of shipping options to meet your needs. We primarily use DHL,UPS, and FedEx to ship our products. You can choose from standard shipping, expedited shipping, or 3-overnight shipping. Please note that shipping times may vary depending on your location and the shipping method you choose.

4-Shipping Costs: Shipping costs will be calculated at checkout based on the weight of your order and the shipping method you choose. We offer free standard shipping on all orders over $1000.

5-Order Processing: Orders are typically processed within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

6-Delivery Times: Delivery times vary depending on your location and the shipping method you choose. Standard shipping via DHL typically takes 5-8 business days.

7-Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.

8-Shipping Restrictions: Some products may have shipping restrictions due to their size, weight, or other factors. If a product cannot be shipped to your location, you will be notified during the checkout process.

9-Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to locate your package or file a claim for damages. Please note that it may take several days to process a claim and receive a refund or replacement.

Privacy Policy:

Gulmaher Surgico (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Gulmaher Surgico.

Information we may collect from you:

We may collect and process the following data about you:

Information that you provide by filling in inquiry forms on our site (Gulmaher Surgico). This includes information provided at the time of requesting further information on services.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site [including, but not limited to, traffic data, location data and other communication data, whether this is required for our own purposes or otherwise] and the resources that you access.

1. IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

2. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our subsidiary companies or our suppliers. Such staff maybe engaged in the provision of information that you request on our services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We will ONLY disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Gulmaher Surgico or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Gulmaher Surgico, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.

We may also use your data, or permit our subsidiary companies to use your data, to provide you with information about our services which may be of interest to you and we or they may contact you about these by electronic means (email or SMS) only.

5. Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at Gulmaher Surgico (Sales@gulmahersurgico.com)

Our site may, from time to time, contain links to and from the websites of our subsidiaries, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $25 to meet our costs in providing you with details of the information we hold about you.